Monday, 9 March 2015

Netflix ISP Speed Index for February

Here is February data for the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience.

In the U.S., Charter jumped two places to No. 6 with an average speed of 3.29 Megabits per second (Mbps), up from 3.14 Mbps last month.

In Sweden, a Telia increase moved the provider from last place to No. 8 in the rankings. The company’s average speed totalled 3.59 Mbps, up from 2.98 Mbps in January.

In Germany, QUiX jumped two places to No. 3, with an average speed of 3.77 Mbps, up from 3.68 Mbps last month. NetCologne dropped to fourth place, though its average speed remained 3.76 Mbps.

In Mexico, Telecable moved to No. 3, up two places, with an average speed of 2.87 Mbps, up from 2.68 Mbps last month. Cablevision dropped to fourth place even though its average speed increased to 2.86 Mbps from 2.74 Mbps a month ago.

The Netflix ISP Speed Index is a measure of prime time Netflix performance on a particular ISP and not a measure of overall performance for other services/data that may travel across the specific ISP network. Faster Netflix performance generally means better picture quality, quicker start times and fewer interruptions.

The latest regional rankings are below:




Anne Marie
Anne Marie is a member of the Netflix communications team.

Monday, 9 February 2015

Netflix ISP Speed Index for January

Below is January data for the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience.

In the U.S., Verizon FiOS narrowly held onto the top spot with Cablevision close enough that both ISPs posted an average speed of 3.43 Megabits per second (Mbps) when rounded.

There was much movement in Canada’s January rankings, with Shaw dropping two places to No. 6 with an average speed of 3.34 Mbps and SaskTel rising two places to No. 4 with an average speed of 3.35 Mbps. TekSavvy also fell, coming in at No. 13 with an average speed of 2.91 Mbps.

In Chile, GTD reclaimed the No. 1 position, posting an average speed of 3.19 Mbps. That displaced VTR, whose average speed slipped to 3.06 Mbps from 3.17 Mbps in December.

In France, Bouygues Telecom topped the ranking for the first time, providing an average speed of 3.74 Mbps in January. Numericable, which had held the top spot since Netflix launched there in September, came in a close second with an average speed of 3.73 Mbps.

The Netflix ISP Speed Index is a measure of prime time Netflix performance on a particular ISP and not a measure of overall performance for other services/data that may travel across the specific ISP network. Faster Netflix performance generally means better picture quality, quicker start times and fewer interruptions.
The latest regional rankings are below:




Anne Marie
Anne Marie Squeo is a member of the Netflix communications team.

Monday, 12 January 2015

Netflix ISP Speed Index for December

Below is December data for the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience.

December is historically our heaviest viewing month, with December 28 being the largest streaming day of the year.

In the U.S., despite the heavy demand, we saw continued increases in average speeds across the largest ISPs, with Verizon FiOS topping the list at 3.36 Megabits per second (Mbps), Cablevision coming in a close second at 3.32 Mbps, and Bright House just behind at 3.30 Mbps. (That’s up from average speeds last month of 3.27 Mbps, 3.20 Mbps and 3.16 Mbps respectively.) Time Warner Cable posted the largest gain, jumping three places to sixth with average speed of 3.18 Mbps, up from 2.97 Mbps in November.

In Mexico, Totalplay joined the index and snagged the top spot in December, posting an average speed of 3.53 Mbps. Axtel X-tremo slipped to second place even while increasing their average speed to 3.44 Mbps from 3.36 Mbps last month.

In Sweden, Bredband2 jumped 2 spots to the No. 3 with average speeds of 3.80 Mbps, up from 3.65 Mbps in November.

The Netflix ISP Speed Index is a measure of prime time Netflix performance on a particular ISP and not a measure of overall performance for other services/data that may travel across the specific ISP network. Faster Netflix performance generally means better picture quality, quicker start times and fewer interruptions.

The latest regional rankings are below:




Anne Marie
Anne Marie is a member of the Netflix communications team.

Monday, 8 December 2014

Netflix ISP Speed Index for November

Below is November data for the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience.

A look at year-over-year average performance since November 2013 shows significant increases in average speed in the U.S. and Europe.

In the U.S., the average speed for the top 10 cable and fiber ISPs increased over 1.00 Megabit per second (Mbps)  in the last year, rising from 2.03 Mbps last November to 3.07 Mbps today -- in part because numerous ISPs including Cablevision, Cox and Charter increased their average speeds significantly without requiring additional payment to reach mutual customers.*  Additional interconnect capacity also helped normalize performance across these ISPs. Last November, the spread between the highest and lowest speeds among the top 10 was about 1.00 Mbps; today, it’s narrowed considerably to 0.33 Mbps.

We saw similar improvements in performance in Europe, including the UK and Ireland, with the average speed for the countries we’ve tracked over the last year increasing to 3.31 Mbps today from 2.62 Mbps last November. Ireland posted the biggest gains with its average speed jumping 1.00 Mbps to 2.78 Mbps. While all the European countries we tracked last November -- except for the Netherlands, which was higher -- averaged speeds below 2.85 Mbps, everyone except for Ireland topped 3.00 Mbps last month, including the six new countries added in September.
The Netflix ISP Speed Index is a measure of prime time Netflix performance on a particular ISP and not a measure of overall performance for other services/data that may travel across the specific ISP network. Faster Netflix performance generally means better picture quality, quicker start times and fewer interruptions.

*Certain ISPs -- Comcast, Verizon, Time Warner Cable and AT&T -- saw a significant increase in their average speeds only after Netflix met their demand for interconnection payments. We continue to believe the long-term health of the Internet is at risk if ISPs can demand access fees from content providers simply to reach consumers already paying for Internet service.

The latest regional rankings are below:






Anne Marie
Anne Marie Squeo is a member of the Netflix communications team.

Monday, 10 November 2014

Netflix ISP Speed Index for October

Below is October data for the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience.

In the U.S., Bright House broke into the Top 3 in October with an average speed of 3.13Mbps, joining Verizon FiOS and Cablevision.

Among two of the six newest countries we track, there were significant movements in both the Luxembourg and Austria indices.

  • In Luxembourg, Numericable jumped four places to No. 1, providing Netflix viewers with an average speed of 3.98Mbps, up more than 500 Kilobits from September. Luxembourg Online took the No. 2 spot, up from fourth last month.
  • In Austria, LIWEST topped the list, rising two places with average speed of 4.2Mbps, up from 3.77 in September.

The Netflix ISP Speed Index is a measure of prime time Netflix performance on a particular ISP and not a measure of overall performance for other services/data that may travel across the specific ISP network. Faster Netflix performance generally means better picture quality, quicker start times and fewer interruptions.

The latest regional rankings are below.




Anne Marie

Anne Marie Squeo is a member of the Netflix communications team.

Monday, 13 October 2014

Netflix ISP Speed Index for September

September data is now available for the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience.

In the U.S., Verizon FiOS jumped nine places to top the index with a speed of 3.17 Megabits per second (Mbps.) The rapid rise, which began last month, followed an interconnection agreement with the company, which uncongested ports for mutual customers. Similar arrangements with Time Warner Cable and AT&T U-Verse also resulted in increased speeds in September of 2.87 Mbps and 2.77 Mbps respectively.

Six new European countries joined the index – France, Germany, Belgium, Switzerland, Austria and Luxembourg – following the launch of Netflix service in mid-September. Although still early days in these markets, all six were among the top 10 countries in terms of performance with speeds in excess of 3.12 Mbps. By comparison, while the US speed has risen about 500 Kilobits per second in the last two months, it averaged 2.72 Mbps for September.

The Netflix ISP Speed Index is based on data from the more than 50 million Netflix members worldwide who view over 1 billion hours of TV programmes and films streaming from Netflix each month. The listed speeds reflect the average performance during prime time of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: The average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV programmes and films as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

The latest regional rankings are below.





Anne Marie
Anne Marie Squeo is a member of the Netflix communications team.

Saturday, 4 October 2014

A New Visual Search Experience for Mobile and Tablet

Search is a key feature on mobile and tablet devices and many of our members use search to program their evening entertainment while on the go. Starting today we’re rolling out a new search experience for Android mobile and tablet devices, with an upgrade to the iPhone’s search experience following suit. With this update, we bring the visual presentation style for search results to mobile and tablet devices, allowing our members to quickly scan search results to discover great content. This concept already has proven successful on game consoles, smart TVs and the website.


As seen in the screenshot above, presenting the results in a grid of cover art allows the user to see more results at once on touchscreen devices such as mobile phones and tablets. This visual presentation reduces the cognitive load, making it easier to find what you’re looking for. After tapping on a particular video, users can add it to “My List”, start playback on the device, or use Chromecast or AirPlay to watch the video on a big screen.


Finally, this rollout expands the search function on the iPhone by enabling members to search for actors, directors and creators. We also now provide suggestions related to the query, which allows members to more easily explore the contents of the Netflix catalogue. The screenshot above depicts the search experience on the iPhone and shows the results for the query “ant” (left), the top people results matching the same query (middle) and a gallery featuring all videos available on Netflix starring Anthony Hopkins.

- Roelof and Chris

Roelof van Zwol is director of product innovation for search and personalisation at Netflix.
Chris Jaffe is vice president of UI innovation at Netflix.