Monday, 14 April 2014

Netflix ISP Speed Index for March

We have just added March data to the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best Netflix streaming experience during primetime.

This month’s rankings are a great illustration of how performance can improve when ISPs work to connect directly to Netflix. In the US, the average speed on the Comcast network for Netflix streams is up 65 percent from 1.51Mbps in January to 2.5Mbps in March.

We’re also seeing early improvements on Telenor-owned ISPs in Norway, Sweden and Denmark after Telenor agreed to directly connect its network to Netflix.

We are dedicated to delivering a great streaming experience and invest in continually improving that experience. Part of that investment is working with ISPs to make Netflix delivery easy and to avoid congestion. We see consistently better speeds for customers served by ISPs that directly connect their network to Netflix using our Open Connect content delivery network.

A few additional data points from the February update of the Netflix ISP Speed Index:
  • We have expanded the ISP Speed Index with six more countries in Latin America: Costa Rica, Ecuador, Jamaica, Panama, Peru and Uruguay. Consumers there now also have a simple way to see which ISPs provide the best Netflix streaming experience. The data also allows easy country-to-country comparisons: Uruguay tops the region while Costa Rica is last of the 11 ranked nations. 
  • In Sweden, Com Hem has taken the top slot, unseating Own It for the first time.
The Netflix ISP Speed Index is based on data from the more than 44 million Netflix members worldwide who view over 1 billion hours of TV shows and movies streaming from Netflix each month. The listed speeds reflect the average performance of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: the average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

Joris

Joris Evers is part of the corporate communications team at Netflix



Monday, 10 March 2014

Netflix ISP Speed Index Expanded

We have just added February data to the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best Netflix streaming experience during primetime. This month we have expanded our list of ISPs in the United States to the top 60, providing more details on the performance of US ISPs.

Since we started publishing the ISP Speed Index in December 2012 we have tracked the largest broadband providers in the US plus Google Fiber, the guiding North Star for broadband performance in the country. With the expansion, Google Fiber continues to be at the top of the expanded list of ISPs, but Cablevision – Optimum leads the major ISPs.

We expanded the list to provide insight into the performance of many of the smaller providers in the US and to give credit where it is due. For example, Midcontinent, a regional cable provider in Sioux Falls, South Dakota, takes second place in the expanded rankings.

A few additional data points from the February update of the Netflix ISP Speed Index:

  • In the US there were no big shifts in the major ISP rankings in February. We do expect to see Comcast’s performance improve in the rankings next month when we release March data as a result of the recent agreement between Netflix and Comcast
  • In Mexico we now break out Axtel – Extremo, a fiber service, and Axtel Acceso Universal, a WiMAX service. With this break out, Axtel - Extremo lands firmly at the top of broadband providers in Mexico. Elsewhere in Latin America there were no big changes.
  • In the Netherlands UPC left the bottom ranked slot and climbed three spaces, passing Tele2, Online and XS4ALL. In the UK Virgin Media saw its top slot taken over by BT while Com Hem in Sweden and Get in Norway each climbed two spots to land in second place in their respective countries. Elsewhere in Europe there were no major ranking shifts.
The Netflix ISP Speed Index is based on data from the more than 44 million Netflix members worldwide who view over 1 billion hours of TV shows and movies streaming from Netflix each month. The listed speeds reflect the average performance of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: the average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

Below is our current ranking of regional ISPs.

Joris

Joris Evers is director of communications at Netflix
 

Monday, 10 February 2014

Brazil, Chile Lead In Broadband In Latin America

We have just added January data to the “Netflix ISP Speed Index,” our monthly update on which Internet Service Providers (ISPs) provide the best Netflix streaming experience during primetime. With this update we have also added Argentina, Brazil, Chile and Colombia to our rankings.

Netflix has been available throughout Latin America since September 2011. Broadband quality in the region has been improving since we launched and trends are headed in the right direction, except in Argentina where we see average speeds declining.

Brazil and Chile lead in providing the best experience in Latin America, followed by Colombia. These three countries provide average speeds that are higher than in the United States, which over the past months is seeing a downward trend in average speeds.

A few additional data points from the January update of the Netflix ISP Speed Index:

  • In Latin America, GVT in Brazil and GTD in Chile are consistently the fastest broadband providers. Both are examples of innovative ISPs that invest in new network technology and strive to optimize the experience for their customers.
  • In the US, Verizon (FiOS and DSL), AT&T U-verse and Mediacom slipped in the rankings while Time Warner Cable, Bright House, Windstream, Centurylink and Clearwire saw gains.
  • In Europe there were no major ranking shifts, but in Denmark, Norway and Sweden speeds on already low-ranked Telenor operated ISPs dropped further in January.

The Netflix ISP Speed Index is based on data from the more than 44 million Netflix members worldwide who view over 1 billion hours of TV shows and movies streaming from Netflix each month. The listed speeds reflect the average performance of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: the average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

Below is our current ranking of regional ISPs.

Joris

Joris Evers is director of corporate communications at Netflix



Monday, 13 January 2014

New ISP Performance Data For December

We have just added December data to the “Netflix ISP Speed Index,” our monthly update on which Internet Service Providers (ISPs) provide the best Netflix streaming experience during primetime.

Noteworthy in the month of December:

  • Performance was up in all countries, except the US and Mexico. The US is now essentially at par with Ireland and slightly above Mexico in the bottom of the country-by-country averages.
  • In the US, Cablevision, Cox and Suddenlink continued to show performance increases, while Bright House and Comcast tumbled five spots and other ISPs such as Verizon and Time Warner Cable also showed slower averages compared to last month.
  • ISPs in The Netherlands continued to offer the best Netflix connectivity.
  • Virgin Media in the UK extended its lead, while Everything Everywhere replaced Talk Talk in the last spot on the UK ranking. There was no change in Ireland, where Magnet continues to lead.
  • No major changes in the Nordic region. Norway, Denmark, Sweden and Finland continue to show strong Netflix performance.
  • Megacable in Mexico increased its lead over the other ISPs, but there was no ranking change.

The Netflix ISP Speed Index is based on data from the more than 40 million Netflix members who view over 1 billion hours of TV shows and movies streaming from Netflix each month. The listed speeds reflect the average performance of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: the average performance is well below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

Below is our current ranking of regional ISPs.

Joris

Joris Evers is director of corporate communications at Netflix




Wednesday, 18 December 2013

Netflix On Android Gets Profiles And Better Search

Over the weekend we released a new version of the Netflix app for Android-powered phones and tablets, making the experience more personalised and improving the search function. This new release supports Netflix Profiles, personalising Netflix for you and everyone in your household. We will ask you who is watching when you first start the app, or you can switch profiles from the left navigation drawer. New profiles can be added on the Netflix Web site.



We have also enhanced the search experience so you can search for your favourite actor or director. You can also search for subjects, for example “ice hockey”, “vampire”, or “Italy”.



The update is available now on Google Play.

Eddy and Francois
Eddy Wu is director of product innovation at Netflix
Francois Goldfain is engineering manager at Netflix

Monday, 9 December 2013

Netherlands Tops Netflix ISP Speed Index

We have just added November data to the “Netflix ISP Speed Index,” our monthly update on which Internet Service Providers (ISPs) provide the best Netflix streaming experience. With this update, we also added the Netherlands to our rankings.

We launched Netflix in the Netherlands three months ago and have always known that the Dutch have great broadband. That's now confirmed by the Netflix ISP Speed Index: with a country average of 3.16Mbps the Netherlands takes a firm lead compared to the other nations in the index. No other country crosses 3Mbps, but runners up Sweden and Denmark come close with 2.83Mbps and 2.8Mbps, respectively.

Looking at the bottom rankings, Mexico ranks last, just below Ireland and the US.

The Netflix ISP Speed Index is based on data from the more than 40 million Netflix members who view over 1 billion hours of TV shows and movies streaming from Netflix each month. The listed speeds reflect the average performance of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: the average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

Below is our current ranking of regional ISPs.

Joris

Joris Evers is director of corporate communications at Netflix


Wednesday, 13 November 2013

Netflix On TV Gets A Major Makeover

Around the world our members stream a lot of programmes and films via their televisions, through a Smart TV app or through internet-connected devices such as game consoles, set-top boxes and Blu-ray players. In fact, the majority of the more than one billion hours our members watch each month is done on a TV.

Today we are excited to unveil the biggest update to our TV experience in Netflix history. This update improves the Netflix TV experience for Netflix members around the world, and for the first time extends rich features to platforms such as Roku, Smart TV and Blu-ray players as well as PlayStation and Xbox 360.

More than a year and half in the making, this new experience evolved through a process of design exploration, iteration and testing that extended throughout all parts of the Netflix TV experience. We set out to deliver an update that would make it even easier to discover something great to watch and we think we succeeded.



After starting Netflix, you’ll immediately notice the cinematic and rich visual experience. As you navigate, three large images for each programme and film provide much more context about a title. We also added a shorter, more descriptive synopsis as well as personalised information to provide more detail about why you should watch a specific title. This personalised information can be based on your social network, viewing history or taste preferences.



As you look at the details of a particular title, you’ll see a broader synopsis and more detail on the cast. For TV shows we have added a refined episode selector that uses images for each episode along with a synopsis.

Searching for something specific? Search is now much more visual, designed for use on TV screens and providing results for titles as well as for actors and directors.

Our popular section for kids also has the new design. The kids area also uses a subtle blue background and subtle “kids” label so parents can see from a distance that kids are using the appropriate part of Netflix. This update also extends the kids experience to Roku and some Smart TVs for the first time.

A few other notable aspects of this major TV experience update:
  • Support for Netflix Profiles across all devices
  • Support for voice on Xbox 360
  • Support for pointer-based navigation on Smart TVs
  • A redesign of post-play, the feature that automatically starts the next episode of a TV programme or displays recommendations after watching a film
The updated Netflix TV experience rolls out globally beginning on 13th Nov and will take about two weeks to reach all devices. The update will go to devices including PlayStation 3, PlayStation 4, Xbox 360, Roku 3, and new and future Smart TVs and Blu-ray players. In addition, some recent Smart TVs and Blu-ray players may receive this based on manufacturer’s update plans. Additional devices, including other Roku boxes, will be added at a later date.

We hope you enjoy the update. For us, this has been one of our biggest and most exciting projects and we are thrilled to finally share it with you!

Chris and the Netflix TV team.

Chris Jaffe is vice president of product innovation at Netflix